Frequently Asked Questions
1. How can I book a room?
Booking a room is easy, just enter your arrival/departure dates and amount of guests in to the homepage. From here you can see our availability, rooms and rates. Select your chosen room and complete the online booking form. Alternatively you can click the 'Book Now' tab at the top right hand corner of this page, and select your desired date.
2. How can I get my 10% discount?
Great news! We offer a 10% discount for all direct bookings. This will be applied once your direct booking has been received.
3. What time is check-in & check-out?
Check-in is from 2:00pm - 6:00pm and check-out is by 10:00am. However we understand that this may need to be altered slightly to suit your needs. Just let us know before hand and we will do our absolute best to accommodate your requested check-in/check out time.
4. What are your reception hours?
Reception hours are 8:00am – 6:00pm. However there is an after hours contact number provided at check-in.
5. What is your cancellation policy?
In the event that you need to cancel your booking, provided that this is done up to 48 hours in advance, you will not be charged. If within 48 hours a charge up to or equal to the cost of your total stay may apply.
6. Will a deposit be required?
We do not require a deposit for the majority of the year. All we need to secure your booking is a full name, contact number & credit card details. No payments are charged until arrival (unless booking via some external booking providers). Please note that full payment may be required 48 hours prior to check-in during peak periods including December - January, special event weekends, long weekends & Easter & is non-refundable.
7. Is there internet access available?
Yes, we offer free Wi-Fi in all rooms and areas.
8. Can a fold up bed be added to my room?
Yes, we are happy to arrange a fold up bed in your room at a cost of $30.00*, just let us know beforehand. Please note that the maximum number of fold up beds per room is one.
9. Is there parking available?
Yes, each room has their own allocated car bay included. We also have a bus parking bay for tours groups.
10. How close is the Grange on Farrelly to the Margaret River town centre?
Just a short 4 minute walk – ask us about the walking shortcut on arrival. We are located just two streets away from the main café strip of Margaret River, which also includes restaurants, shops, galleries & gift shops.
11. If I do not have my own vehicle, how can I organise my transport whilst visiting Margaret River?
If you are planning to visit any destinations that are not within walking distance, we strongly encourage you to make travel arrangements before your visit, as in peak periods taxi services can get booked out in advance. Taxi services and private drivers can be pre-booked. We are happy to arrange these on your behalf, just let us know before your visit.
12. Do you offer breakfast?
Yes, we offer a continental breakfast which is served from 8:00am – 10:00am each morning in the main building (where reception is located) or it can be delivered to your room. The cost for this is $12.00* per person.
13. Do you offer an in-house babysitting service?
Yes! To book ahead please contact Kayleen Meldrum via email: firstname.lastname@example.org. Payment is to be arranged directly with Kayleen. Subject to availability.
*All prices subject to change